August 16, 2004
Useit.Com: When Search Engines Become Answer Engines.
Increasingly, the Internet user experience is becoming one of dipping a toe into websites rather than truly "visiting" them. Using search engines as their Web interface, people simply grab query-related nuggets from sites, but don't engage with the sites themselves.
Adaptive Path: 8 Quick Ways to Fix Your Search Engine.
Jeffrey Veen. Often, the most dramatic change they could make was in the design of the search and results interfaces. In some cases, as the old saying goes, this was like putting lipstick on a pig. But cleaning things up does help users find answers to their queries.
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