March 29, 2004
Useit.Com: Productivity in the Service Economy.
Many service economy jobs could enjoy substantial productivity growth through better application of information technology. For example, every time you check in at the airport, you wait several minutes as the agent frantically taps away at a hidden computer. Most of this time is wasted due to airline software's horrendous usability.
eWEEK: What Is Bill Gates Thinking?
Q&A with Bill Gates. Now, because I have this big LCD screen and I've got ClearType, I had the article in reading mode and as I was reading I was typing the comments. And the average number of comments I wrote per paper were over double when I was commenting while I was reading, versus reading it completely and then commenting.
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