March 10, 2004
IBM DeveloperWorks: Businesses behaving badly.
Whenever you change your policy or behavior, stop and think about how users will respond to it. Sometimes offending a customer is not worth the minor convenience a business gains from a new method. If the customers leave, they stop giving you money. No customers, no business.
News.Com: Consumers challenge FCC antipiracy rules.
A coalition of groups, including the American Library Association, the Consumers Union and the Electronic Frontier Foundation, is suing the Federal Communications Commission over rules adopted last year aimed at blocking digital TV piracy.
Wired News: E-Mail Providers Slam Spammers.
Most of the lawsuits were filed against "John Does" -- unknown spammers -- but Les Seagraves, chief privacy officer at EarthLink, said that the four ISPs are only a "couple of subpoenas away from showing up at these spammers' doors and handing subpoenas directly to them."
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