June 26, 2003
Wired News: Are You in RIAA's Cross Hairs?
The vagueness seems to be a deliberate move by the RIAA to strike fear in anyone who trades, experts said. The intent is to scare everyone from prototypical pirates who share hundreds of ripped CDs through T-1 lines to teens who trade a handful of pop tunes.
Good Experience: Customer Experience and Hotels.
Customer experience is a long-term investment, and it needs to be applied consistently across the experience. It simply makes no sense to make lots of long-term investments (brass fixtures, downtown real estate, valet parking) and then throw in a short-term shaft (killing visitors on toll-free calls).
NY Times: Video Chat Software Reviewed.
Even in their preliminary incarnations, these programs illustrate two important points. First, the addition of voice and video changes the experience so profoundly, it's not really chat any more. Second, Apple and Microsoft may as well have come from different planets.
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