June 20, 2003
Good Experience: The Most Important User Experience Method.
If you really want to become a better user experience practitioner, learn how to work with and change the organization. This is in contrast to most UX books and events, which are endless discussions of *methods*...
Network World: Amtrak expands automated voice system.
Julie is an automated voice response system developed by SpeechWorks of Boston to field queries about train status, reservations and fares. Julie was originally put into limited service in April 2001, and SpeechWorks and Amtrak have been steadily adding to Julie’s range of capabilities.
SJ Mercury: Wide world of laptops.
This is the flipside to our national romance with gadgety technology -- cell phones, remote controls, GameBoys. While business laptops are getting thinner, lighter and more connected, the laptops for the rest of us have wider screens, bigger processing engines and bigger batteries to power it all.
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