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September 30, 2002
David P. Reed: Open Spectrum in the Wall St. Journal today.
Lee says it will probably take 5-10 years before we realize these ideas fully in the marketplace. I'm hoping for sooner, but these new ideas threaten some very entrenched interests in limiting and controlling communications.
Useit.Com: Email Newsletters Pick Up Where Websites Leave Off.
The positive emotional aspect of newsletters is that they can create much more of a bond between user and company than a website can. The negative aspect is that usability problems have much stronger impact on the customer relationship than they normally do.
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Aug Oct
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