January 18, 2000
Industry Standard: Ideas to Watch.
Evan Schwartz, Tim Berners-Lee, Andrew Shapiro and others. ...The Standard asked 20 Internet experts what they thought the Internet Economy would produce over just the next year, in areas like e-commerce, technology, policy and business strategy.
Industry Standard: Markets are Conversations.
Doc Searls and David Weinberger. The first markets were markets. Not bulls, bears or invisible hands. Not battlefields, targets or arenas. Not demographics, eyeballs or seats. Most of all, not consumers. The first markets were filled with people, not abstractions or statistical aggregates.
News.Com: IBM customers buy $1 laptops in site snafu.
IBM blamed the discrepancy on a data error and said it has begun notifying customers that it can't honor the discounted price. "We can't sell these for a dollar," a company representative said. "We'll work something out with our customers."
Wired News: Online Security Remains Elusive.
Security in the Internet age transcends pure data-scrambling, he said. Inevitably, security is tied to privacy. "[Secure Web connections] do nothing to protect me against who's watching to see what books I'm interested in," Diffie said.
Industry Standard: Rx For Success.
Health sites have come up with a treatment for visitor-deficiency syndrome. First, learn people's ailments, their nutritional concerns and their preferred practitioners. Then add focused content partnerships, marketing campaigns and timely information.
TechWeb: HP's Customer Support Goes Online.
Ashburn says he expects about 80 percent of HP's customer support to be handled online via these methods. Providing online support information is not new to HP; the company has offered online help in one form or another since 1986.
Forbes: Everybody's asking Jeeves.
Indeed it's actually Jeeves' very lack of sophistication that's behind its ascention in the Web-based customer service marketplace. "It may not be the most robust technology," says Forrester Communication's analyst Paul Hagen, "but Jeeves solves a business problem that high-end solutions can't."
News.Com: Ask Jeeves grapples with question of sex.
The company is considering plans for separate sexually themed search results, possibly under the auspices of a different character, Web site and brand altogether.
Red Herring: Furniture retailers want a home online.
While consumers spend an annual $125 billion on home furnishings at the mall, they are still reluctant to spend money online -- which has prevented retailers from making bold, strategic, e-commerce initiatives.
NY Times: New Encryption Rules Leave Civil Libertarians Unhappy.
And they are vowing to continue pushing their assertion that the regulations make encryption software and technology more cumbersome to publish or send on the Internet than for the same items published in other media.
Industry Standard: Future State.
Review of the new book The Rise of the Virtual State. However, he feels that national governments and politicians have less and less agency in an interconnected world in which global financial markets have increasing power.
USA Today: Study: Web exceeds 1 billion pages.
The World Wide Web has grown to more than a billion pages of unique information, according to a new study by Inktomi Corp. and the NEC Research Institute.
Computerworld: Web site upgrades: build or buy?
Either they can build and maintain their sites, tailoring them directly to their needs as long as they have the resources to do it, or they can launch a site rapidly using an off-the-shelf e-commerce suite and hope it won't require too much customization or limit their options down the road.
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