November 5, 1999
ClickZ: The Myth Of Manufactured Stickiness.
I am, indeed, going to talk about stickiness. But I'm not going to perpetuate the myth of created or synthetic stickiness -- that sticky, gooey artificial content on general interest sites that promises to attract visitors and keep them coming back, but seldom does.
ZDNN: Customer support: Forget about it.
Intuit, for instance, has built its business on engaging the customer, to gain feedback and build new features. But now, calling in is out. Try to get a question answered about Quicken 2000 and you have basically two options: message boards or a few hours of live chat with some tech experts each week.
CNNfn: Future Bright For Digital Cash - Report.
In its report, "The Dash to Digital Cash," the Aberdeen Group says the drive to support micropayments - typically sub-$10 transactions without the disproportionate processing fees of an ordinary credit card - is expected to gain significant momentum over the next two years or three years.
- Aberdeen Group: The Dash to Digital Cash.
Brief of the report, PDF of Table of Contents and Report Abstract is available on the site.
Web Review: Packet Politics.
Michael Swaine. There's the slippery slope argument: if policies and technologies for priority dropping are put into place, what's to prevent a gradual expansion of packet-dropping criteria into more and more disturbing inequalities.
Forbes: For your information.
Priceline's Walker sees the information exchange as the perfect union of the Internet's capabilities to search, find and communicate. "Every day, people are faced with professional and personal challenges that they know someone, somewhere, has already dealt with..."
Forbes: Killer ads.
It refuses to accept ads based on Shockwave technology, according to Anil Singh, Yahoo!'s chief sales and marketing officer (see the next page for a description of these technologies). "We would love to use these kinds of rich-media features if the technology were widely deployable. But the fact is, it's not..."
Salon: Boo to Boo.
The first thing you notice when you log on to Boo.com is Boospeak. OK, that's not really true. The first thing you notice is that the site takes over your computer, launching a proliferation of windows large and small.
Wired News: Smelling Success for Wireless.
Billed as Wireless IT 99, the Cellular Telecommunications Industry Association conference held here this week centered around the imminent emergence of wireless as a medium for shoveling data, not just voice, over the airwaves.
NY Times: In Internet Time, a Year Is Much Too Long, Judge Finds.
Internet time, the concept that everything and everyone involved with the Internet moves faster than the rest of the world, got some legal backing last week. A federal judge ruled in an employment case that in the Internet industry, a one-year hiatus from the work force is "several generations, if not an eternity."
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