August 21, 1999
InfoWorld: Web technology is no substitute for customer service.
If you send e-mail, do you get a quick and helpful reply? Is it easy to find a phone number to call? If you call the help line, do the customer service representatives answering the phone have any clue how you spent the last hour on their own Web site?
ABCNews.Com: Merging With the Machine.
Starner, a professor of computer science at Georgia Tech, is a graduate of MIT’s Wearable Computing Lab and one of the leaders in the nascent field of personalized, always-on, totally portable computers.
InfoWorld: Designing a growing back end.
In a recent panel discussion, four technology officers at companies with dynamic, high-volume Web sites discussed what they have learned about scaling back-end systems.
Wired News: Microsoft Faces the Music.
Reciprocal is working on a micro-transaction scheme that could provide music for pennies. "Credit card companies currently charge a quarter for processing transactions," said Paul Bandrowski, president and CEO of Reciprocal. But by aggregating transactions and only billing charges monthly...
InfoWorld: Planning for recovery.
The fact that virtual businesses are virtually dependent on their systems and network infrastructure highlights the urgency of contingency plans.
|
