June 19, 1999
InfoWorld: Banking doesn't get the Internet.
In the online banking world today, there are legacy integration problems, but they're on the client side: I can't synchronize Web data with the personal financial management software of my choice.
Useit.Com: Spotlight of a US Air mailing that gave customers new account numbers.
Any time you get sub-standard customer service with the excuse being "because of the computer," you know that you are dealing with a company that still doesn't get it with respect to the coming Internet economy.
Industry Standard: Cable Blackmail.
It is still the Internet: Users can still access any IP address in the world. But access is through AT&T's ISP, and local caching will mean content on the local cable network will flow faster. The cable network will become a premium IP network; AT&T will collect the premium.
Industry Standard: Web Surfin' Barbie.
Digital products fundamentally differ from physical products, which affects their production, distribution and even their very conception. A digital product is a piece of software, designed to manipulate data.
Red Herring: Making the enterprise whole.
The Web is also behind a renewed focus on customers. No longer can businesses maintain an introspective view of their enterprise computing systems; they must now think of them as extending into those of their customers and business partners.
Red Herring: CRM rises to the top.
This change is most apparent in "front office" business: the call centers, storefronts, one-on-one meetings, and Web sites where customer interaction occurs.
devhead: The Web Accessibility Initiative: A Reality Check.
...the WAI has been associated with growing--and misplaced--concerns that what's voluntary today may be mandatory tomorrow.
Industry Standard: Going Public.
Carl Steadman. "This is an emergency," the voice starts in, not waiting for a greeting. "I've got MSNBC on the other line. I don't know what to say."
SJ Mercury: Vintners Fight Move To Crush Internet Wine Sales.
...says the number of commercial U.S. wineries has tripled over the last 20 years to about 1,700. Retailers do not have enough shelf space to handle all the different labels, so wineries are hoping to reach consumers directly through the Internet and other means.
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