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May 18, 1999
Computer World: Retailers, manufacturers find ways to co-exist on electronic frontier. "Any company that thinks it can dictate where a customer finds and buys goods online will end up with declining market share..."

Wired News: Europe: Flat Rate, or Else. The lack of flat-rate Internet access is stalling Europe's ability to catch up to the United States in the global digital marketplace, a new report says.

Red Herring: Xerox packs an electronic briefcase. The spin-off, named Uppercase, will commercialize a PARC-developed technology called E-Case. Rick Thoman, president and CEO of Xerox, said it would serve the functions of an actual physical briefcase.

Microsoft Press Release: Microsoft, Xerox to Bridge Digital and Paper Worlds. In addition, Microsoft has licensed the Xerox PARC-developed WebForager, a user-interface technology that enables Web surfers to leaf through the virtual pages of the Net...

Time Digital: Amazon Invests in Home Delivery Grocer. Right now the Homegrocer.com delivery service is limited to Seattle and Portland, but a national roll-out might provide Amazon.com with a new way of getting "books, music and more" to customer homes.

[clip]: Community Building. Not only does it strengthen brand awareness and loyalty, it also provides insights into the customer experience without going out and hiring a market research firm.

[clip]: Marketing Online. Q&A with Jim Sterne. And customer experience equals brand. When you talk about integrating traditional marketing with Web, it's recognizing that it's all about brand.

ClickZ: Project Personalization. The company's goal is to deliver a user experience consisting of speed, convenience and highly personalized service. Outpost.com embarked on its personalization projects about two years ago in order to accomplish this goal.

USA Today: Twosome tells wired world what's news. Brooks writes the headlines that greet the 1 million visitors to Yahoo!'s home page every day; Abrams performs a similar function for portal Lycos' 536,000 daily visitors...

PC World: Third Voice: Invisible Web Graffiti. This kind of ongoing public commentary may seem like a good idea in principle, but then again chat rooms are a marvel of digital egalitarianism as well--and we all know the general level of discourse there. It's the old lowest common denominator problem.

TechWeb: Third Voice Could Change Web, Analysts Say. The Group function could be the service's saving grace, because it lets a limited group of individuals have private conversations.

USA Today: The Net holds us together. "The Internet transcends all of that," as Internet Society President Donald Heath told me in a recent interview. "People take what they find on the Internet and they protect it."

Wired News: EFF Tunes In to Digital Music. In a platform statement released by the foundation, the group called on the recording industry to embrace open formats that the group said may "encourage the full flowering of individual expression."

Internet Week: Why Web Sites Fall Short. The predominant reason most Web sites fall short of expectations, says CSC, is that business strategists and IT organizations are out of synch with one another.

Forbes ASAP: Customer loyalty programs on the Net slow to develop. "Major sites and portals have been so focused on customer acquisition that retention has not been a top priority..."

SF Examiner: Intranet stores cut companies' costs on business resources. More Intranet bookstores and knowledge stores are expected to pop up in the future as businesses increasingly look to manage their purchasing of knowledge resources online.

TechWeb: Philips To Invest $1.6BN In LG's LCD Business. The move is further evidence of how increasingly high LCD development and production costs are forcing suppliers to pool resources.

Forbes: WebTV takes flight. In the next generation WebTV device, the hard-drive size is expected to be boosted to nearly 18 gigabytes--which can store more than 90 minutes of TV programming--and will also have high-speed Internet connectivity.

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