May 17, 1999
NY Times: Path From Old Media to New Becomes More Crowded.
What was daring and risky when Kinsley did it is now, just over three years later, so vogue it is edging toward commonplace.
Information Week: Customer Centricity In The Post-Y2K Era.
Global competitors appear every day, says Hjelm, and companies that provide the best customer service reach and keep customers at the expense of their competition.
Information Week: Behind The Numbers: A Customer By Any Other Name.
Most businesses not only fail to aggregate crucial customer data, they don't share a common customer definition. Even worse, many companies don't bother to clean out error-laden data records regularly.
Information Week: Closeness Counts.
For instance, a self-service Web application can let a small company provide attentive support without having to operate a huge call center.
News.Com: The battle of the banks
Banks seem to search for opportunities to charge incremental fees rather than finding ways to please the customer. This attitude will not win on the Web.
Webmonkey: Wait for it.
Peter Merholz. This is particularly true with e-commerce sites, where "image compels, text sells." Search engines that automatically return product thumbnails offer a far richer understanding of the product and provide visual cues that are used throughout the shopper's browse.
NY Times: AT&T Digital Music Unit Loses More Than Half of Its Workers.
The group will join Reciprocal Inc., a privately held company that creates software for managing rights to digitally distributed material, where they will start a new division dedicated to music.
Internet World: Solutions for Storage-Starved Sites
Storage isn't just an afterthought. If the Internet virtualizes a business into a set of information-exchange processes, then your data and what you do with it is critical to your business.
Red Herring: New mediator.
With a Third Voice client, a user can highlight text on a Web page and footnote the excerpt with a message. When another surfer with Third Voice's client visits the page, he or she can click on the footnote and read the previous person's comments.
Wired News: Readers Speak with Third Voice.
The free browser utility "snaps onto" the bottom of a Web browser window, and invites people to annotate a site with their views on news, products, and politics.
News.Com: Online, brick-and-mortar retailers join up.
...as so-called brick-and-mortar merchants scared of being "Amazoned" increasingly collaborate with online start-ups in an effort to establish their brands among Internet shoppers.
Interactive Week: Trivnet Taps ISPs For Micropayments.
Newcomer Trivnet is set to launch a micropayment system called WISP June 1 that makes it possible for cyberbuyers to be billed for their goods on their monthly Internet service provider statement.
NY Times: What This Has Been All About.Com.
"The old name was fine," she said. "In fact, I liked it more than some people. But About is simple and easier to remember."
Wired News: Canada Won't Regulate Net.
"The CRTC has no role to play in the development of the Internet in Canada -- not now, not later," said commission vice-chair David Colville.
TechWeb: Intel Joins Display Consortium.
Apparently seeking to accelerate adoption of microdisplay technology, Intel has joined the U.S. Display Consortium...
Information Week: E-Commerce And Customers.
Over the next few weeks, software vendors from a variety of backgrounds will introduce products that combine E-commerce and customer-relationship management capabilities.
Interactive Week: Paradox: Browsing The Future.
Thus was born a current Internet paradox: As browsers become bigger and ubiquitous, they have to become smaller in some cases.
Interactive Week: Portal Sites Get Very Specific.
Internet use has started dispersing from desktop computers, in many cases with dial-up access, to a much more diverse constellation of devices and connection speeds...
Reboot 2.0: Archive of Reboot 2.0 Presentation.
- Jeff Veen. LSD design: Logo, Search Box and Directory. Real streamed video; 28.8 and 56.
- Jonathan Steuer. Real streamed video; 28.8 and 64.
- Harlan Hugh. The Brain software. Real streamed video; 28.8 and 64.
Interactive Week: Speed Is Of The Essence.
For all that DSL technology promises, however, broadband wireless holds even greater potential, with its ability to circumvent the local copper infrastructure altogether.
ZDNN: Berners-Lee warns against Net patents.
Berners-Lee said one solution could involve companies' creating a code of ethics, where they would not patent or restrict the use of technologies that could expand the use and universality of the Internet.
Forbes: Webster boutiques.
As EDS and other huge consulting firms look to e-business as their next lucrative market, a few pesky obstacles stand in their way: tiny competitors.
NY Times: Interest in Online Bill Payment Grows.
...with some of the nation's biggest billers adopting online systems and one of the Internet's most popular Web sites expected to offer similar billing services by the end of the summer.
Interactive Week: Signing On The Dotted E-Line.
[Sen. Spencer Abraham, R-Mich] "Over 40 states have enacted electronic authentication laws, and no two laws are the same..."
| 