December 29, 1998
Industry Standard: E-commerce Predictions for 1999.
"Next year, customer-service leaders are going to emerge and distinguish themselves on things that have nothing to do with technology..."
Editor & Publisher: Shopping Play Needed for Web '99 Game Plan.
Steve Outing. ...online shopping and news sites' role in facilitating -- and benefitting from -- the cyber revolution in retailing.
Useit.Com: Jakob spotlights a post by Jon Katz on Slashdot talking about lurkers and participation
inequalities.
News.Com: Indy bookstore blames Net for demise.
Palo Alto bookstore is closing and co-owner points to Amazon as the last straw that broke the camel's back.
TechWeb: Customer Service Goes Live On The Net.
Q&A with company developing software for human-to-human customer service. Might be of interest
in light of Jakob Nielsen's predictions for 1999 and Automated Customer Service.
PC Week: Kana manages customer e-mail.
Another customer service program that manages e-mail requests with some natural language processing
to "...respond, suggest or route the messages...".
Freedom Forum: There will be a special corner in 'Geek Hall of Fame' for Paul Erdos.
Jon Katz. His life was the pure pursuit of the beauty, truth and knowledge he found in numbers.
TechWeb: Meta-Search Companies Break New Ground.
A new breed of Internet services is piggybacking on offerings from other companies, and in many cases, these services are offered without the targeted companies' permission.
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